“Would you like to fill out a complaint form? I can get one for you.” “What is it about the service that you have not liked?” In contrast, click the button all the way to the right for the answer that you believe would be the worst.Įxample Question for Section 1: “One of your customers has just said to you, ‘The service here is terrible.’ You would say:” For the answer that you think is best, click the button all the way to the left. Make sure to read the scenario carefully as the potential reactions may seem similar.Įssentially, Walmart is testing your ability to effectively handle situations that you would encounter as a retail associate. You will be asked to choose what reaction is best and which is worst. This section consists of scenario-based questions. The first section tests your ability to choose which potential reactions are most helpful and least when dealing with customers. Below the table will be more details regarding each section in terms of how many questions, question types, and more. Quickly check out the table below for a quick summary of each section. Check out Walmart’s Career Page for hourly-position job descriptions. Our recommended prep course will help you figure out how to answer certain questions.ĭo your research on the specifics of the position you are applying for. The position you are applying for depends on the answers you should give.įor example, a supervisor and a cashier should not have the same answers. It is also crucial to understand that the answers vary based on position. So, keep this high-quality customer service mentality in mind before answering the questions. Most of the questions will be customer-service based. Quality customer service is very important to Walmart. If you are applying for a role like this, make sure that you convey an understanding of what it takes to manage your team members.The assessment test is comprised of 65 questions in four sections. Higher level positions require that you mentor and develop management talent.Therefore, in addition to being able to succeed in customer interactions, you should also be able to build fruitful partnerships with suppliers. Depending on your role, you may need to manage relationships with vendors.You should convey that you understand relevant laws and that you’re familiar with company policies. A management role involves ensuring that other employees are in compliance with laws and company policies.Be prepared to speak about your experience in handling conflicts between other employees. A management position will likely require you to mediate employee conflicts.If you have any examples from a past position, you should definitely talk about how you successfully encouraged and engaged the employees whom you managed. If you're applying for a management position, you'll need to prove that you have the capacity to motivate hourly workers who may be working long, difficult shifts.Emphasize your customer service skills, interpersonal skills, warm personality, and ability to stay calm and rational under pressure. You will need to show your interviewer that you have an ability to calm disgruntled customers, especially if you are applying for a management position.But even as an entry-level employee, you should emphasize an awareness of what you can do to drive sales, even if it just means greeting customers or answering their questions. A mid-level or high-level role will require that you develop and monitor strategies to increase sales.If you're applying for an entry-level position, you should explain how you can keep costs to a minimum, whether that means working efficiently, maximizing the use of your time, or keeping an eye out for shoplifters. If you're applying for a mid-level or high-level position, that means you need to know about cost-control strategies. Working in any large retail environment requires some knowledge about how you can control or cut costs.Make sure that you express your patience and diligence in getting things done well, and efficiently. Working at a large store like Walmart requires meticulous attention to detail, such as with inventory, scheduling, time sheets, store cleanliness, and customer satisfaction.Emphasize your ability to follow instructions and that you understand the importance of complying with company standards.
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